Legal Information

bg398 Privacy Policy

The security of your personal information is our highest priority. This policy describes in detail how bg398 collects, stores, and protects your information.

Last Updated: 2026

Welcome to the bg398 platform. This Privacy Policy ("Policy") describes how bg398 ("we", "our", "Platform") collects, uses, processes, and protects your personal information. By using this website (https://bg398.lat) you consent to the terms of this Policy.

We believe that transparency is the foundation of a healthy digital relationship. That is why we have explained in plain and simple language exactly what is done with your information, why it is needed, and how you can control it. Before reading this policy, please confirm that you are at least 21 years old, as bg398 services are available only to those aged 21 and above.

1

What Information We Collect

bg398 collects several categories of information that are essential to providing you with a safe, personalised, and seamless service.

1.1 — Registration and Identity Verification Information

When you open an account at bg398, we collect the following information:

  • Full name and date of birth (for age verification)
  • Email address and mobile number
  • Residential address
  • National ID card or passport details (for identity verification)
  • Username and encrypted password for login

1.2 — Financial and Transaction Information

For deposits and withdrawals at bg398, we record your payment-related information. This includes:

  • bKash, Nagad, or Rocket account numbers (masked at the time of collection)
  • Bank account details (for bank transfers)
  • Deposit and withdrawal history and amounts
  • Transaction dates and times

We never collect your full bank or mobile banking password.

1.3 — Usage Information and Technical Data

When you use the bg398 platform, the following information is logged automatically:

  • IP address and device type
  • Browser and operating system information
  • Pages visited, clicks, and session duration
  • Referral source (where you came from before reaching our site)
  • Cookie and local storage data (detailed in Section 6)
2

Purpose of Data Use

bg398 uses the information collected about you only for the following legitimate purposes:

2.1 — Account Management and Verification

We use your registration information to confirm your identity, keep your account active and secure, and prevent unauthorised access. Age verification is a mandatory process — those under 21 cannot use bg398 services.

2.2 — Financial Transaction Processing

The necessary financial information is used to complete your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. This information is also required for fraud detection and compliance with anti-money laundering regulations.

2.3 — Customer Support

Our 24/7 live chat and email support team may access your account and transaction information to resolve your issues quickly. This access is strictly controlled and limited solely to providing assistance.

2.4 — Ensuring Responsible Gaming

It is our responsibility to monitor your gaming behaviour to identify problematic gambling patterns and, where necessary, recommend setting limits. This initiative is entirely for your well-being.

2.5 — Platform Improvement

bg398's services, interface, and game selection are continuously improved by analysing user experience. This analysis is conducted in a fully anonymised manner.

3

Data Sharing and Disclosure

bg398 does not sell, rent, or exchange your personal information with any third party for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 — Payment Processors

Only the information required to complete transactions is shared with bKash, Nagad, Rocket, and banking partners. These organisations follow their own privacy policies and do not use the information for any other purpose.

3.2 — Technology Service Providers

Information may be shared within necessary limits with providers of hosting, security testing, data analytics, or customer service software. All such partners are bound by strict confidentiality agreements with us.

3.3 — Legal Obligations

Information may be disclosed to authorities where legally required to comply with a court order from a competent court, a lawful request from an investigating authority, or anti-money laundering regulations. A record of each such disclosure is retained.

4

Data Security Measures

bg398 has implemented industry-standard technical and administrative measures to keep your information secure. As a safe and reliable platform, we have put the following steps into practice:

  • SSL Encryption: All communications on the site are secured through TLS/SSL encryption, which prevents unauthorised access during data transfer.
  • Password Hashing: Your password is never stored directly — it is transformed and stored using strong cryptographic hash functions.
  • Access Controls: Only authorised staff can access your information as needed for their specific role — and every access is logged.
  • Regular Security Audits: Penetration tests and vulnerability assessments are conducted regularly by third-party specialists.
  • Data Minimisation: We collect only the information directly required to provide the service — no additional information is collected.

Please note, however, that no method on the internet is 100% secure. It is your responsibility to keep your account login details confidential.

5

Data Retention Period

bg398 retains your information in accordance with the following policy:

  • Active Accounts: All information is retained while your account is active and is used to provide the service.
  • After Account Closure: Financial transaction records and identity verification information are retained for a defined period after account closure to meet legal and regulatory obligations.
  • Deletion Requests: Information that is not legally required to be retained will be deleted upon your written request. Send requests to: [email protected].
6

Cookie Policy

Cookies and similar tracking technologies are used on the bg398 website. Cookies are small text files stored in your browser.

6.1 — Types of Cookies

  • Essential Cookies: Required to maintain login sessions, security verification, and core functionality. Without these cookies the site will not work properly.
  • Functional Cookies: Used to remember your preferences (such as language settings).
  • Analytics Cookies: Collect anonymous statistics to understand site usage patterns. No personally identifiable information is included.

6.2 — Cookie Controls

You can block or delete cookies by changing your browser settings. However, disabling essential cookies may prevent some bg398 services from working properly.

7

Your Rights

As a bg398 user, you have the following rights regarding your personal information. To exercise these rights, email [email protected].

  • Access: You may request a copy of the information bg398 holds about you.
  • Right to Rectification: If there is any inaccuracy in your information, you may request a correction.
  • Right to Erasure: You may request deletion of information that is no longer necessary beyond legal obligations.
  • Right to Object to Processing: In certain cases, you may object to the processing of your information.
  • Data Portability: Where applicable, you may request your information in a machine-readable format.
  • Withdrawal of Consent: If you have given consent for any optional data processing, you may withdraw that consent at any time.

We will endeavour to process your requests as quickly as possible.

8

Protection of Minors

bg398 services are available only to those aged 21 and above. We do not knowingly collect any information from minors. Age verification during registration is mandatory.

If we become aware that someone under 21 has created an account, that account will be closed immediately and all related information will be deleted.

9

Changes to Policy

bg398 reserves the right to update this privacy policy as needed. For any significant changes, we will notify you via your registered email or through a notice on the platform.

Continuing to use the site after a change is made will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.

10

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the bg398 support team. Our team provides assistance in both Bengali and English.

Email: [email protected]

Live Chat: Log in to the bg398 website and chat with us via 24/7 live chat

Service Hours: 7 days a week, 24 hours a day

Our goal is to handle every privacy-related request with proper attention and respect. Your trust is of the highest importance to us.