Play responsibly at bg398
bg398 believes entertainment should always be controlled and safe — our tools and support are here for you.
For players 21+ onlyKeep gaming fun always
At bg398 we believe online casino and betting is a form of entertainment — not a source of income. Responsible gaming means knowing your limits, setting a budget, and taking a break when you need one.
Many players across Bangladesh enjoy bg398 every day — some play slots, others place bets on cricket. Our goal is to keep every experience positive and in control. On this page we will show you how to use bg398's protection tools and when to seek help.
Important Warning
Gambling is a risky activity. It is for entertainment purposes only and is strictly for people aged 21 and above. If you feel gambling is having a negative impact on your life, please contact our support team.
bg398's safety features
bg398 provides a range of powerful tools to keep your gaming experience safe and enjoyable.
Deposit Limit
Set a limit on how much you deposit daily, weekly, or monthly. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour waiting period. Contact bg398 support to activate this feature.
Time-Out Break
If you want a temporary break, activate a time-out from 1 day to 6 weeks. During this period no bets or deposits can be placed on your account. Once the break period ends, your account will be reactivated automatically.
Self-Exclusion
If you need a long-term break, choose self-exclusion. You can close your account from 6 months up to permanently. During this time you will not receive any promotional communications from bg398 either.
Loss Limit
Decide in advance how much you are willing to lose within a given period. Once the limit is reached, your account will automatically stop allowing further bets. This is the most effective way to play within a budget.
24/7 Support
For any issue, bg398's support team is available day and night. Get instant help via live chat or email [email protected]. Support is available in both Bengali and English.
Reality Check
Activate reality check to be reminded of how long you have been playing. After a set amount of time a message will appear to help you make an informed decision. Taking a break is not a weakness — it is a sign of good judgment.
For players 21+ only
bg398 strictly prohibits participation by anyone under the age of 21. An age verification process is followed at the time of account registration. If you think a minor may be able to use your device to play, please take the following steps:
- Use a password or PIN lock on your device
- Always log out after accessing the bg398 app or website
- Do not save your password in the browser
- Do not share your account details with minors
- If in doubt, contact bg398 support
Deposit & Withdrawal Limits
| Item | Amount |
|---|---|
| Minimum Deposit | ৳500 |
| Minimum Withdrawal | ৳500 |
| Payment Methods | bKash, Nagad, Rocket, Bank Transfer |
| Withdrawal Time | 30 minutes — 3 hours |
Recognise the signs of problem gambling
Most people play for fun and enjoy it without any issues. However, in some cases gambling can get out of control. Read the signs below carefully to help yourself or someone you care about:
Emotional Signs
- Feeling angry or deeply frustrated after a loss
- Feeling restless or uneasy when not gambling
- Placing more bets to try to recover losses
- Lying to family or friends about gambling
Behavioural Signs
- Spending more money than your budget allows
- Losing focus on daily responsibilities
- Being unable to stop, with attempts to quit failing
- Borrowing money from others to place bets
If any of the signs above apply to you, please contact bg398 support right away. Our team will help you take the right steps. Seeking help is an act of courage.
How to activate limits and self-exclusion
Using the safety tools at bg398 is straightforward. Follow the steps below:
Log in to your account
First, access your account from the bg398 Login page. Make sure your login details are secure and have not been shared with anyone.
Go to account settings
Click on your account profile icon and look for the "Responsible Gaming" option. All protection tools are available together in one place here.
Select the limit you want
Activate whichever option you need — deposit limit, loss limit, time-out, or self-exclusion. Set the amount or duration and confirm.
Get help from support
If you have any difficulty or want to activate self-exclusion, contact us directly via live chat or email [email protected]. Our 24/7 support team will assist you immediately.
Responsible gaming tips
Following the advice below will keep your gaming experience positive at all times.
Play for entertainment only
Do not treat gambling as a source of income. It is entertainment, not an investment.
Set a budget in advance
Decide how much you will spend each week or month beforehand and stick to it.
Take regular breaks
Do not play for long stretches without stopping. Use your breaks to spend time with family or friends.
Do not play under stress
Avoid playing when you are upset, tired, or under mental pressure. Play with a clear head.
Do not try to recover lost money
Do not overspend your budget chasing a win. Accept the loss and stop.
Check in with yourself
Once a month ask yourself — is my gambling still in control? If the answer is no, seek support.
Contact us to get support
bg398 believes no one should face a problem alone. If you feel your gambling is getting out of control, our support team is available 24 hours a day, seven days a week — in both Bengali and English.
Live Chat
Visit the site and click the live chat button. Get instant help — no waiting.
[email protected] — describe your issue in detail and we will respond quickly.
Your conversation is completely confidential. We do not judge — we only help.
Responsible Gaming FAQ
Enjoy bg398 responsibly
Use safe gaming tools, stay within your budget, and enjoy the fun. bg398 is always here for you.
For players aged 21 and above only • Play responsibly